Technical support

Our most significant target is to ensure the fulfillment of our clients. Thusly, we try to go with you through all the periods of acknowledgment of the framework, from the underlying plan to the last dispatching and its maintenance.

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Advice

Together with our customers we create scientific arrangements of frameworks that meet precisely your necessities. We make modified instrument arrangements to give our clients the most ideal technical answer for a specific venture. So as to locate an ideal answer for your necessary application, you can likewise get in touch with us to organize a show of the ideal gear for the examination of your examples in our offices, situated in Sant Cugat del Vallés, close to Barcelona. Obviously, we can likewise inform you on the streamlining regarding your present gear.

Installation and familiarization

The installation of the gear is completed by our prepared professionals, placing their hardware into activity and preparing clients comparable to the activity and maintenance of equipment and programming. In the event that what you need is to move your instruments to another research facility, building or area, we are available to you to support you.

Telephone support and troubleshooting

In the event that you watch an issue with the examination framework during the estimation procedure, don't stop for a second to contact our technical help division, offering you telephone help for any inquiries regarding your hardware or techniques, so as to keep away from administration visits superfluous expert.

Repair and Maintenance

On the off chance that you need a technical assistance visit at your offices, we generally attempt to keep the holding up time as short as could be allowed. All repairs and on location tests will be recorded in an instrument log book. Our administrations are not constrained to new gear, we additionally repair your current examination frameworks or help you with the charging of an instrument that was briefly ceased. The extra parts and materials of our items can be requested legitimately from our business office. Basic extra parts are accessible in stock, permitting us to react rapidly to earnest assistance demands.