Monday, June 8, 2020

SUPPORT AND TECHNICAL ASSISTANCE

The Computing Service, when its technical and HR make it conceivable, gives technical help with the zone of ​​microcomputing and workstations.

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1. MAKE a piece of Request for Technical Assistance (Software or Hardware)

So as to assist its goals, we ask that you appropriately round out the TECHNICAL ASSISTANCE REQUEST FORM (SOFTWARE AND HARDWARE) , filling in all the data that shows up in it.

In Detailed portrayal of the issue, demonstrate the blunder message, manifestations, method of rehashing the issue, recurrence, and so on.

In Type: Software/Hardware , demonstrate if conceivable to which region the issue has a place. When in doubt:

SOFTWARE: If the issue is from a program (be it Office, Firefox, the mail program ... or on the other hand even Windows itself )

HARDWARE: If, despite what might be expected, the issue is in something physical (computer, printer, screen, hard circle, and so on.)

2. Observing of the parts did and correspondence with the professionals:

The administration of the parts has been coordinated in the application "UA Requests" of UACloud (available from the Notification Center and from the Pending Notifications ).

Whenever you can check the status of the part or include extra perceptions, and even impart by message with the alloted specialists .

The UACloud manuals incorporate the assistance of the "UA Requests" application.

Different REQUESTS AND RELATED INFORMATION

Support and Technical Assistance Software and Hardware

Taking care of access issues to Universitas XXI

UA Software Licenses ( Microsoft , Adobe , SPSS )

Application for the installation of Software in Computer Rooms

Correspondence of occurrences in Computer Rooms kept up by the SI.

Projects suggested by the Computing Service for groups at the UA

Correspondence and Networking

Move or Request for another association point to the college arrange

Web association issues in computer stations at the UA

Association with the remote system (WIFI eduroam)

In the event that you have issues adhering to the installation guidelines for the Wifi , you can contact the support staff situated in the Open Access Computer Rooms

Association with the UA organize from outside the University (RedUA, Virtual Classroom, Electronic Resources, Red Iris, VPN - Virtual Private Network)

Web

Portions of Support and Assistance Web upkeep

(check Vualà much of the time posed inquiries before sending it)

Issues transferring pictures to Vualà (UA endorsement installation for Vualà )

Hardware reusing

Withdrawal ( reusing ) of computer hardware [ DOC | PDF ]

Solicitation for reused computer hardware

The executives Applications

Episodes and solicitations identified with the executives applications (Archive and library, grants and degrees, libraries, scholastic administration, space the executives, monetary administration, portability and access, OTRI/look into, showing plan, HR, selectivity, pre-enlistment and more than 25 years, UA data framework, Kron, Vertex (video encoding), information misuse, and so on.)

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